Last updated: 20 August 2025

1. Information we collect

We may collect the following types of personal information:

Contact details such as name, email address and phone number when you submit a form or book a session.
Booking and payment information when you purchase coaching services, such as billing address and payment details.
Newsletter subscription data, meaning email address and preferences.
Technical data such as IP address, browser type, operating system and cookies when you use our site.
Analytics data on how you use our site, such as pages visited, time spent and location.

We do not collect sensitive data unless it is voluntarily shared during coaching sessions, in which case it remains strictly confidential.

2. How we use your information

We use your information to:

Provide and manage coaching services.
Process payments and issue invoices.
Respond to inquiries and schedule sessions.
Send newsletters, resources and event updates, only with your consent.
Analyse website traffic and improve user experience.
Comply with legal and tax obligations.

3. Legal basis for processing

We process personal data under the following bases:

Contractual necessity, to deliver coaching services and process payments.
Consent, for newsletters and marketing communications.
Legitimate interests, to improve services and website functionality.
Legal obligations, for accounting, tax or regulatory compliance.

4. Data sharing and third parties

We do not sell your personal data. We may share it with trusted service providers:

Website hosting and infrastructure.
Payment providers, which process payments securely.
Email and newsletter tools, only if you have subscribed.
Analytics tools.

All providers are contractually required to handle your data securely and in compliance with GDPR and the Swiss revFADP.

5. Cookies and analytics

Our site uses cookies and similar technologies to improve functionality and analyse usage.

Essential cookies for security, bookings and payments.
Analytics cookies that track how visitors use our site. This data is anonymised and aggregated.
Marketing cookies, only with your consent.

You can manage or disable cookies in your browser settings at any time.

6. Data storage and retention

Customer data is stored as long as necessary to provide services and comply with legal and tax obligations.
Newsletter data is stored until you unsubscribe.
Payment data is processed only by secure third-party providers. We do not store your full payment details.

7. Your rights

You have the right to:

Access, correct or delete your personal data.
Restrict or object to certain processing.
Withdraw consent at any time, for example for newsletters and marketing.
Receive your data in a portable format.
Lodge a complaint with the Swiss FDPIC or your local EU supervisory authority.

Requests can be sent to carsten@owlandfire.com.

8. International data transfers

Our providers may process data outside Switzerland and the EU, so your data may be transferred internationally. All providers ensure adequate protection through GDPR-compliant safeguards such as standard contractual clauses.

9. Security

We use appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse. However, no internet transmission is ever completely secure.

10. Contact

If you have any questions or requests regarding this privacy policy, please contact Owl & Fire, Coaching by Carsten Diederich, Schaerenmoosstrasse 80, 8052 Zurich, Switzerland, carsten@owlandfire.com.

Privacy policy